Background and Vision
At Domino’s, food safety and product quality are treated as more than a priority; they are embedded as core values within the brand culture. The supply chain division of Domino’s is the primary source of pizza store products for the U.S. system, as well as Canada. Through its network of fresh dough manufacturing, food distribution centers, along with one vegetable processing plant and two facilities that make the company’s thin crust product, Domino’s supply chain regularly provides pizza stores with more than 240 products. Food safety and product quality standards are among the highest in the industry and we monitor compliance via operations assessments and food safety evaluations from third-party audit companies.
Our product procurement team collaborates with Domino’s suppliers to ensure the thousands of stores in the U.S. are consistently supplied with everything they need. At the same time, this team verifies that our suppliers are providing products that are safe, of high quality and reliably fulfill the required specifications at an affordable cost for our system. All suppliers in the U.S. and Canada are required to achieve the highest level of food safety certification and we are working toward a similar objective for suppliers around the globe. Our Supplier Code of Conduct establishes our expectations for ethical behavior at our suppliers, including anti-corruption policies and clauses on human rights. All of our suppliers are expected to adhere to our Supplier Code of Conduct, which can be found on our website.
For Domino’s, responsible sourcing means acknowledging the role we play in innovating and partnering with our suppliers as we move forward, in a way that increases ingredient information for our customers, enhances animal care standards and reduces our carbon footprint. We are proud of our history of purchasing the majority of all food products sold in our U.S. and Canadian stores from domestic suppliers.
Domino’s is focused on consistently providing safe and high-quality food to our customers. Our quality and food safety standards are reviewed annually and shared with our franchisees around the world. We monitor compliance to these standards by auditing store and supply chain centers on a regular basis through a combination of internal and external food safety professionals.
Food safety cannot be guaranteed by a simple standards-based approach. Our strong food safety culture ensures that good practices are understood and, more importantly, being followed.
Domino’s global food safety standards are a part of our “Farm to Fork” quality assurance strategy that starts with our suppliers, including from the farm, and through to supply chain centers and ultimately our stores. These standards were created with cross-functional input from franchisees and operations teams and benchmarked with external food safety experts. Meanwhile, our quality assurance and procurement teams are responsible for assuring that appropriate food safety systems are in place, based upon the inherent risk of each type of ingredient, and we routinely sample key ingredients to confirm compliance to specifications. We host regular best practice sessions with our top franchisees to facilitate sharing around the world.
Domino’s works with third-party food safety experts to provide enhanced food safety training and conduct annual unannounced food safety evaluations at all our stores with a focus on building and sustaining a strong food safety culture. Through rigorous data analysis, we leverage technology to drive key insights to establish improvement opportunities and areas in need of focus. Through our efforts, we are now among the leaders in the QSR industry regarding compliance during external health inspections. In fact, 100% of U.S. stores were audited by a third party in 2020. Further, we have a robust process for capturing and investigating store and consumer complaints to assure consumer health and safety.
Domino’s requires that all suppliers comply with USDA regulations on the humane treatment of animals as a baseline for all animal care. It’s important to highlight that Domino’s does not own, raise, transport or process the animals used for our products. Domino’s purchases pork, beef and poultry ingredients from suppliers who obtain their products from farmers and ranchers who raise and care for their animals in compliance with local, state and federal guidelines, industry best practices and the support of farm animal veterinarians. Domino’s recently published our animal care principles and we are on a path towards creating an animal care policy for applicable suppliers.
Domino’s supports the “Five Freedoms” as endorsed by the World Organization for Animal Health:
- Freedom from hunger, malnutrition and thirst
- Freedom from fear and distress
- Freedom from physical and thermal discomfort
- Freedom from pain, injury and disease
- Freedom to express normal patterns of behavior
We support the efforts of the dairy industry, at farms both large and small, to use best management practices as outlined by the National Dairy Famers Organization in the Farmers Assuring Responsible Management (FARM) program. Our animal care principles can be found here.
We believe in selling good quality food that we are proud to serve to our customers and our own families. We have eliminated virtually all artificial food coloring from our products in the U.S. We have eliminated a long list of ingredients from all our core products including BHA/BHT and PHOs, as well as trans-fat from core pizza products (apart from that which is naturally occurring in cheese and some meats).
We spent two years working to gradually reduce the sodium in our pizza sauce by 25%, all the while maintaining a high level of customer approval for the reformulation. In 2012 we also developed a gluten-free crust for customers who are looking to reduce gluten in their diet.
We provide our entire ingredient and allergen list for the products Domino’s sells online. We also provide a nutrition calculator that can provide full nutrition information on millions of combinations of products on our menu. These tools can be found at www.dominos.com/en/pages/content/nutritional/nutrition.
We care about the food we serve to customers and our families, and we want it to be safe. We also support the care and wellbeing of animals, including those who are sick and may require antibiotics to become well. We believe that farmers and veterinarians who want to be able to treat sick animals and prevent the spread of disease should be able to. We also want to make sure that the use of antibiotics in farm animals does not lead to antibiotic resistance in humans, which could prove to be a larger threat to human health.
No meat in the U.S. food supply can have antibiotic residue in it when it is sold to the public. The USDA inspects all meat to make sure it is free of antibiotic residue before it can enter the market. The FDA in recent years has enacted regulations that we are happy to support, including rules around what kind of antibiotics farmers can use and when they can use them.
We are pleased to report that 100% of our chicken used for pizzas, sandwiches, wings, boneless chicken and pasta are free of antibiotics that are medically-important to humans. We do not purchase products from broiler chickens raised with fluoroquinolones or steroids.
Pork and Beef
Although the poultry industry has reacted rapidly to providing new antibiotic protocols, it is not quite as straight forward or easy in the production of pork and beef. We believe that the pork and beef industries have made a considerable amount of progress. However, for us to consider antibiotic restrictions in the pork and beef we purchase, there is much more work that needs to be done before the amount of available supply is accessible by suppliers that meet Domino’s requirements.
Specifically, we intend to transition to pork and beef sourced from animals raised without the routine use of medically-important antibiotics for disease prevention purposes once a sufficient supply of such pork and beef is available in the U.S. market. This needs to come from suppliers who satisfy our food safety, quality, cost and other product standards, and who can demonstrate their ability to reliably source and distribute these products with appropriate business continuity measures.
Domino’s is proud to report that 99% of the products sold by Domino’s stores in the United States come from domestic suppliers, and that the majority of our dairy and meat suppliers source their feed from domestic sources. Having completed our first assessment for not only emissions, but also land use change impacts, we are pleased that the vast majority of our sourcing choices to-date have resulted in few ingredients with deforestation impacts.
While palm oil represents one of Domino’s ingredients that has the highest potential impact on deforestation, our supply chain team has taken extra steps to reduce the risk. Domino’s sources 100% certified sustainable mass balance palm oil product through our supplier, AAK USA. Domino’s does not purchase raw palm oil, but does use a product made with palm oil for our pan pizza dough and some bread sides. Pan pizza dough is not the primary dough sold in our stores or produced at our supply chain centers; nor is palm oil used in the majority of products we sell.
We are proud to say that Domino’s is also a member of the Roundtable for Sustainable Palm Oil (RSPO). We are committed to sourcing palm oil that is produced without deforestation of high conservation value areas, high carbon stock forests or the destruction of peat land. Domino’s achieved its goal of 100% traceability back to the mill for all palm oil in September 2015. Domino’s requires that AAK USA remains a member in good standing of the RSPO.