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A letter to Domino’s customers from Ritch Allison, CEO of Domino’s Pizza, Inc.

The safety of Domino’s team members and customers is always our first priority. We value the trust you place in Domino’s stores to deliver safe, freshly prepared food. For that reason, I thought it was important to speak to you directly about the plans we have put in place in response to the risks of COVID-19 to make sure we can continue to do that.


Cleanliness and Sanitation
We have implemented a number of precautions based on the advice of the Centers for Disease Control, the World Health Organization and other health authorities to minimize the risk of the transmission of COVID-19 for both team members and customers alike, including an increased emphasis on the things we do each and every day in the interest of food safety. For example, we have mandated additional training in our stores to reinforce good hygiene practices. We have increased the frequency of the disinfection of all food contact surfaces (as well as our delivery bags), and other surfaces that are frequently touched by team members and customers. Regular handwashing procedures have always been a part of our required practices, but we are putting procedures in place to increase the emphasis on handwashing and other related measures to promote the health and safety of customers and team members, including drivers, to make sure everyone stays safe. It’s also important to note that all of our freshly made products are baked in a 450-degree oven.


‘Contactless’ Delivery
We also want to make sure that customers know that we will deliver any way they choose. Whether they prefer a delivery left at the front door or at a reception desk, our delivery instruction box is the place to put any special directions. We know many people would like to choose contactless delivery right now and we want customers to know we’re here to deliver. Many of our international stores have been successfully executing contactless delivery safely in the face of this viral threat and we have learned a lot from their experience.


We’re Taking Care of Our People
As the single largest owner of Domino’s stores in the United States, we will be expanding paid leave for full and part time hourly employees of our company-owned stores and supply chain centers during this outbreak. All employees who are unwell are asked to stay home. Those with any possible exposure to the virus and in need of quarantine are also asked to stay home and will be paid.


We Deliver for Our Communities
We care deeply about the neighborhoods we serve, and we are proud to be a brand that is known for delivering to communities in their time of need. For decades we have delivered to first responders, hospitals, shelters and neighbors in need. It is our honor and privilege to do this for communities worldwide. While this global pandemic is a new challenge for us all, we will continue to follow advice of all health authorities and work hard to continue to feed our communities safely.